Remote Support

Using the latest technologies, we are able to respond with immediate support to your technical issues without having to wait for an engineer to travel to your office.  Simply call the IT Answers support line and our engineers will resolve the problem quickly and efficiently.

What is supported?

Using Remote Access our Engineers support all kinds of computer software:

• Server & Workstation Operating Systems, including Windows, Linux and Apple Mac OSX.
• Productivity Software, including MS Office, OpenOffice and SmartSuite.
• Enterprise anti-virus software such as Sophos, Symantec, McAfee, etc...
• Backup Software.
• Citrix Application Delivery Software.
• VMWare Virtualisation Server technologies.

What are the benefits?

Traditionally, remote IT support would be carried out over the telephone with a user at one end, and a technician at the other.  The technician would try and run through various diagnostics with the user which would be time consuming.  With remote access the engineer can remotely access the users computer and "screen share" to take control of the users mouse and quickly fix the computer.  The user can sit back and watch with a cup of tea.  

Many more benefits come with remote support:

• Quicker resolution of problems
• Liaise directly with the end user
• Secure - The Citrix tool we use is the only solution the Bank of America authorise for remote support
• Green - Less travel required for our engineers

What makes IT Answers special?

We do not employ a large team of call centre staff that are trained to read IT support scripts.  Instead, we are proud to have built up a close team of highly skilled and experienced engineers who specialise in specific platforms and technologies, allowing them to diagnose issues quickly and efficiently.  Our engineers, although techies at heart, ensure they talk to clients in English not jargon.  We always want to make sure you know what is going on with your computer so you don't feel like you're battling with the unknown.

How much does it cost?

Unlimited responsive Remote Support from as little as £8 per month / pc (ex VAT).