Onsite Support

There are occasions when IT problems cannot be fixed remotely, such as in the event of a hardware failure.  If such a failure occurs, you want to feel secure that it will be resolved quickly by a qualified engineer that knows your business computer infrastructure well.  Our IT Support packages let you choose an Onsite Support that suits your business needs and budget.

What does Onsite Support include?

We offer two Pre-paid Annual Support plans for Onsite IT Support to meet your business needs and budget, Same Business Day (SBD) and Next Business Day (NBD).

Remote Support is included as standard for all Onsite Support plans. 

What is supported?

We support technologies used by businesses in various sectors. Some of the technologies we support are:

• Hardware - PC and Apple Mac based
• Server Operating Systems - Microsoft Small Business Server, Windows 2003, Windows 2000, NT Server, SUSE Linux Enterprise Server, Novell Open Enterprise Server, Redhat Enterprise Server, Ubuntu & Apple Mac OS Server
• Desktop Operating Systems - Windows 2000 / XP / Vista,  SUSE Linux Enterprise Desktop, Red Hat Enterprise Desktop, Ubuntu & Mac OSX
• Email Technologies - Exchange Server 2000 / 2003 / 2007, Novell Groupwise, Lotus Domino, Postfix
• Anti-Virus Software - Symantec, Sophos
• Thin Clients - Citrix Solutions
• Virtualisation Technologies - VMWare ESX/Server/Workstation, Xen
• Networking Technologies - Cisco, Dell, HP, IBM
• Network Management - Novell ZENWorks, Dell OpenManage
• Mobile Technologies - Blackberry, Blackberry Enterprise Server, Outlook Mobile Access